Competition

Ukhozi FM 62

Closing Date: 1 Aug 2022

Bungaza noKhozi FM iminyaka engu-62 usemoyeni.

Ukhozi FM umsakazo wakho owuthandayo ubungaza iminyaka engamashumi ayisuthupha nambili. Bungaza noKhozi FM iminyaka engu-62 usemoyeni. ungaziwinela imali engango R6 200 kusukela mhlaka 1 kuNhlangulana kuya kumhlaka 01 kuNcwaba. Ukuzibeka ethubeni lokuwina, thumela umlayezo othi 'UkhoziFM62' kulenombolo 33665. Hlala nezinhlelo zoKhozi FM ezihlukahlukene, ngoba singakufonela noma inini. Uma sikufonela phendula ngokuthi “Ukhozifm62” ungazithola usuwine uR6200.

 

#UkhoziFM62 - Luhamba Phambili

 

Isms Ibiza uR1.50 kunmigomo nemibandela


 

Terms and Conditions

5.7. A web page containing the full terms and conditions of a service must be readily available to current and potential customers of that service.

5.8. The full terms and conditions for any service provided by a member must contain:

(a) the registered company name of the WASPA member providing the service;

(b) a customer support number;

(c) unsubscribe instructions (for subscription services);

(d) any handset compatibility requirements for the service;

(e) an indication that network fees may apply;

(f) an indication of how billing errors are handled;

(g) a statement that the service must only be used with the permission of the bill-payer (for paid services);

(h) a statement that the service must only be used with the permission of a parent or guardian (for children’s services); and

(i) the following statement: “[member name] is a member of WASPA and is bound by the WASPA Code of Conduct. Customers have the right to approach WASPA to lodge a complaint in accordance with the WASPA complaints procedure. [member name] may be required to share information relating to a service or a customer with WASPA for the purpose of resolving a complaint. WASPA web site: www.waspa.org.za”.

(j) a statement that the service must not be used:

(i) to intentionally engage in illegal conduct,

(ii) to knowingly create, store or disseminate any illegal content,

(iii) to knowingly infringe copyright,

(iv) to knowingly infringe any intellectual property rights, or

(v) to send spam or promote the sending of spam.

(k) a statement that the member has the right to suspend or terminate the services of any customer who does not comply with these terms and conditions or any other related contractual obligations, and

(l) a statement that the member has the right to take down any content (hosted as part of the service) that it considers illegal or for which it has received a take-down notice.

5.9. The terms and conditions for any service must not contain clauses that contradict the requirements of this Code of Conduct.

5.10 Whenever a customer is asked to consent to the terms and conditions of a service, it must not be assumed that the customer consents by default; a customer must take a specific action to confirm consent. (Example: A consent tick-box must be empty when presented to the customer, and the customer must click on the tick-box to indicate consent.)

5.11. Customer support must be easily available, and must not be limited to a medium that the customer is unlikely to have access to. (Example: support should not be limited to email if a significant number of customers do not have access to email).

5.12. Telephonic support must be provided via a South African telephone number and must function effectively. Customer support must be provided via standard rated numbers, and may not be provided via premium rated numbers. Should the member be unable to provide immediate support, a customer should be provided with the ability to leave a message. Support numbers must not forward to full voice mailboxes.

5.13. The option of speaking to a call centre consultant (or leaving a message for a call centre consultant) should be obvious to the caller and available during business hours.

5.14. Members must have a procedure allowing customers to lodge complaints regarding the services provided. Members must acknowledge receipt of complaints expeditiously, and must respond to any complaints within a reasonable period of time.

 

9. Television and cinema advertising

Display of pricing information

9.1. For any television or cinema advert, pricing information does not need to be displayed for services which are free or which are billed at standard rates, provided that the mobile network operator does not prescribe any specific advice of charge requirements. For all other services, pricing information for the service must be shown on the screen for the entire duration of the advert. Pricing information must be clearly and prominently displayed adjacent to the call-to-action.

9.2. There must not be any intervening text or images between the call-to-action and the pricing information. Pricing information must be legible, horizontal and presented in a way that does not require close examination. Pricing information must not be obscured by any other information. Pricing information must not be animated.

Display of minimum terms and conditions

9.3. For any television or cinema advert, the minimum terms and conditions for the use of the service must be shown on the screen for the entire duration of the advert. The minimum terms and conditions must be clearly displayed at the bottom of the screen. They must be legible, horizontal, and not obscured by any other information. They must be static and may not scroll across the screen.

9.4. The minimum terms and conditions displayed on any television or cinema advert must include at least the following information:

(a) a customer support number, and

(b) a link to a web page where the full terms and conditions for the service are available, and an indication that that link leads to the terms and conditions.

10. Radio advertising

Pricing information

10.1. For any radio advertising, pricing information does not need to be announced for services which are free or which are billed at standard rates, provided that the mobile network operator does not prescribe any specific advice of charge requirements. For all other services, radio advertising must include a voice over stating the pricing information clearly and unambiguously.

Terms and conditions

10.2. Any radio advertising must include a statement that terms and conditions apply. “Ts&Cs” is an acceptable verbal abbreviation for “terms and conditions”.

11. Print advertising

Definition

11.1 “Print advertising” includes, but is not limited to, advertising appearing in newspapers and magazines, on flyers and leaflets, distributed via email, in store promotional material, billboards and other outdoor advertising.

Display of pricing information

11.2. For any print advert, pricing information does not need to be displayed for services which are free or which are billed at standard rates, provided that the mobile network operator does not prescribe any specific advice of charge requirements. For all other services, pricing information for the service must be clearly and prominently displayed adjacent to the call-to-action.

11.3. There must not be any intervening text or images between the call-to-action and the pricing information. Pricing information must be legible, horizontal and presented in a way that does not require close examination. Pricing information must not be obscured by any other information.

Display of minimum terms and conditions

11.4. For any print advert, the minimum terms and conditions for the use of the service must be included at the bottom of the advert. They must be legible, horizontal, and not obscured by any other information.

11.5. The minimum terms and conditions displayed on any print advert must include at least the following information:

(a) a customer support number, and

(b) a link to a web page where the full terms and conditions for the service are available, and an indication that that link leads to the terms and conditions.

Adverts with a long shelf-life

11.6. For adverts which are likely to have a shelf-life of more than one (1) month, the date of publication must be stated and an indication provided that the information is correct as at the date of publication.

12. Web advertising

Display of pricing information

12.1. For any web page, pricing information does not need to be displayed for services which are free or which are billed at standard rates, provided that the mobile network operator does not prescribe any specific advice of charge requirements. For all other services, where there is a call-to-action, pricing information must be clearly and prominently displayed adjacent to the call-to-action.

12.2. There must not be any intervening text or images between the call-to-action and the pricing information. Pricing information must be legible, horizontal and presented in a way that does not require close examination. Pricing information must not be obscured by any other information. Pricing information must not be animated. It must not be a requirement that the viewer of an advert has additional software installed in order to see pricing information in the advert.

Verification of a customer’s number

12.3. A member must confirm that any MSISDN entered into a web page by a customer is, in fact, an MSISDN belonging to that customer. This must be done in one of the following ways, or in a functionally equivalent manner:

(i) The customer’s mobile carrier can provide the member with confirmation.

(ii) The member can send an SMS to the customer’s MSISDN containing a unique password or PIN which, when entered on a web page, validates the handset number.

(iii) The member can send an SMS to the customer’s MSISDN containing a unique link, which, when clicked, validates the handset number.

Display of minimum terms and conditions

12.4. For any web page advertising a service for which there is not a subsequent confirmation step containing a link to the terms and conditions, the minimum terms and conditions for the use of the service must be clearly displayed.

12.5. The minimum terms and conditions displayed on any web page must include at least the following information:

(a) a customer support number, and

(b) a link to a web page where the full terms and conditions for the service are available.

13. USSD advertising

Display of pricing information

13.1. For any service offered using USSD, pricing information does not need to be displayed for services which are free or which are billed at standard rates, provided that the mobile network operator does not prescribe any specific advice of charge requirements. For all other services, pricing information must be clearly and prominently displayed at the top of the first page. Any additional costs associated with specific menu selections must be clearly indicated.

Display of minimum terms and conditions

13.2. The minimum terms and conditions for a USSD service must be clearly and easily available and must include at least the following information:

(a) a customer support number, and

(b) the full terms and conditions for the service, or a clear and unambiguous indication of where the full terms and conditions for the service are available.




 

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